Wednesday, May 18, 2022

Cisco adds ‘People Insights’ analytics to Webex

Cisco is adding new analytics features to its Webex collaboration platform that highlight working patterns at the personal, team, and organizational level.

The analytics – under the company’s People Insights brand – are designed to provide a variety of data from interactions within the Webex platform. It also uses information from the Cisco’s Webex Graph to track the relationships between staff at organizations using the collaboration platform, which contains video, call and team messaging features.

People Insights initially focused on providing profile information for Webex meeting participants. The new features were unveiled this week.

The first to be available, “Personal Insights,” will provide workers with analytics about their own use of Webex and help track productivity and improve wellbeing, Cisco said. For instance, it can highlight the potential for burnout if an individual sets up too many back-to-back meetings without any focus time, or if they are frequently working extra hours outside of their scheduled routine.  Other features include the ability to suggest that users contact certain colleagues they may not have communicated with lately.

It can also highlight when a worker regularly arrives late to meetings, though Jeetu Patel, senior vice president and general manager for Security and Collaboration at Cisco, notes that the personal analytics data will not be available to managers. “They’re not meant for your organization, they’re not meant for your boss, they’re not meant for your peers, it’s only for you,” Patel said.

He added: “The goal is not to inspect [what workers are doing], the goal is to help you manage your well-being, your productivity and nurture your relationships.”

Copyright © 2021 IDG Communications, Inc.

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