Italian Remote Customer Support and Nutrition Specialist at AVOMIND

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Meet Our Client: A Leader in Dietary Supplements

Our client is a pioneering dietary supplement company dedicated to enhancing longevity and overall wellbeing. With innovative supplements developed from cutting-edge Swiss R&D, they are now venturing into the digital health landscape by creating personalized coaching and lifestyle management solutions. Join them in shaping the future of longevity and promoting healthier, longer lives for all.

Role Overview: Customer Support & Nutrition Specialist

As a Customer Support & Nutrition Specialist, you will be instrumental in providing evidence-based nutritional counseling alongside exceptional customer support.

Your Key Responsibilities

• Customer Service with Substance: Serve as the first point of contact for nutrition-related queries through email, chat, social media, and phone, always maintaining a friendly, solution-oriented approach.
• Evidence-Based Counseling: Utilize your nutrition science expertise to offer sound advice on nutrition, supplementation, and longevity.
• Content Creation & Review: Support the development and quality assurance of content, such as FAQs, newsletters, and service articles, to communicate knowledge in an engaging manner.
• Feedback & Insights: Collect customer feedback, identify inquiry trends, and make actionable suggestions to enhance products, processes, and services.
• Knowledge Management: Maintain and expand internal and external knowledge bases, delivering reliable information to customers and colleagues.
• Cross-Functional Collaboration: Collaborate closely with teams such as Science, Product Development, and Marketing, as well as external partners, to optimize the service experience holistically.

Qualifications

• Completed degree in Nutrition Science, Ecotrophology, or a related field.
• Minimum of 1 year of relevant professional experience in nutrition.
• Native Italian speaker with proficient English skills, both written and spoken.
• French language skills are a plus.
• Experience in customer service or customer communication is desirable.
• Strong communication skills, empathy, and enthusiasm for engaging with customers.
• Structured and self-reliant working style.
• Proficient in digital tools like helpdesk systems, CRM, and Google Suite.
• Other languages, such as German, are a significant advantage.

Why Join Our Client?

Our client is committed to empowering individuals to live life to the fullest and become their best selves. By joining their team, you will benefit from:

• Working in a well-funded, early-stage startup in the longevity industry.
• Being part of a dynamic, high-performing, and enjoyable team.
• A high degree of personal responsibility and creative freedom.
• Collaborating with prominent researchers in the longevity field and esteemed serial entrepreneurs.
• Fully remote work opportunities with home office/coworking support.
• A strong team culture with regular events and off-sites.
• Endless opportunities to contribute to the emerging longevity sector!

Additional Benefits

• Strong team culture with regular team events and off-sites.
• Unlimited holidays and flexible working hours.
• A company laptop provided for your work needs.
• Remote office upgrade budget to enhance your work setup.
• Education allowance and accelerated growth paths for career development.
• Complimentary company products and discounts for family & friends.

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