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Our client is a pioneering dietary supplement company dedicated to enhancing longevity and wellbeing. Beyond their innovative supplements developed in Switzerland, they are venturing into the digital health space, offering personalized coaching and lifestyle management solutions.
Join their mission to redefine longevity and promote healthier, longer lives.
Role Overview: Customer Support & Nutrition Specialist
As a Customer Support & Nutrition Specialist, you will be instrumental in delivering evidence-based nutritional counseling and providing exceptional customer support.
Key Responsibilities
- Customer Service with Substance: Serve as the primary nutrition-related contact for customers, addressing inquiries via email, chat, social media, and phone—always with a friendly, solution-oriented, and knowledgeable approach.
- Evidence-Based Counseling: Utilize your expertise in nutrition science to offer sound advice on nutrition, supplementation, and longevity.
- Content Creation & Review: Assist in creating and ensuring the quality of content such as FAQ pages, newsletters, and service articles, aiming to communicate knowledge clearly and engagingly.
- Feedback & Insights: Systematically gather and analyze customer feedback, identify patterns in inquiries, and propose enhancements for products, processes, and services.
- Knowledge Management: Maintain and develop internal and external knowledge bases to provide efficient and reliable information to both customers and colleagues.
- Cross-Functional Collaboration: Collaborate closely with other teams (e.g., Science, Product Development, Marketing) and external partners to optimize the overall service experience.
Qualifications and Skills
- Completed degree in Nutrition Science, Ecotrophology, or a related field.
- A minimum of 1 year of professional experience in the field of nutrition.
- Native level Italian and good English language skills are a must, both written and spoken.
- French language skills are desired.
- Experience in customer service or customer communication is advantageous.
- Strong communication skills, empathy, and enthusiasm for engaging with customers.
- Structured and self-reliant working style.
- Confidence in using digital tools (e.g., helpdesk systems, CRM, Google Suite).
- Other language skills, such as German, are a significant plus.
Why Join Our Client?
Our client believes that the best companies empower you to live life on your terms and become your best self. Their focus on promoting personal freedom and growth creates an inspiring work environment. As part of their team, you will enjoy:
- Working at a well-funded, early-stage startup in the longevity industry.
- Being part of a dynamic, high-performing, and fun team.
- A high degree of personal responsibility, creative freedom, and opportunities.
- Collaboration with leading researchers in the longevity field and successful serial entrepreneurs.
- Fully remote opportunities with home office/coworking support.
- A robust team culture with regular team events and off-sites.
- Join them in shaping the emerging longevity space and promoting healthier, longer lives!
Additional Benefits
- Strong team culture with regular events and off-sites.
- Unlimited holidays and flexible working hours.
- A company laptop.
- Remote office upgrade budget.
- Education allowance and accelerated growth paths.
- Complimentary company products and discounts for family & friends.
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