Join Our Team at TestGorilla: Customer Success Advisor Opportunity

Hiring Information

Where Do We Hire From?

Learn more about our hiring practices at TestGorilla.

Working Hours & Eligibility

• Weekly Hours: 20 hours (4 hours per weekday in the LATAM time zone)
• Eligible Locations: Open to all contracting locations that can cover the listed hours. Please review our hiring country list to confirm your eligibility before applying.

About the Role

Hello! I’m Aleks, the Senior Customer Success Manager at TestGorilla. We are thrilled to introduce the Customer Success Advisor role in the Americas region, covering Canada and LATAM. Your mission will be to help us achieve our vision of assisting one billion people in landing their dream jobs. With a high-volume portfolio of approximately 100 SMB accounts, you will leverage AI tools to enhance product adoption, monitor customer health, and identify account opportunities. Join us on our AI journey—automating the repeatable and humanizing the extraordinary.

Key Responsibilities

• Cultural Advocacy: Uphold TestGorilla’s core values and promote an inclusive, supportive culture.
• Collaboration: Work effectively with global colleagues across different teams and time zones.
• Onboarding Excellence: Conduct discovery conversations and streamline onboarding to enhance Time-to-First-Value for long-term customer success.
• Relationship Management: Cultivate strong partnerships and ensure strategic alignment across stakeholders.
• AI Utilization: Use AI tools to manage your portfolio efficiently and optimize workflows.
• Customer Health Monitoring: Keep a close watch on customer health metrics to drive product adoption and usage.
• Churn Risk Management: Proactively identify and mitigate churn risks to protect Gross Revenue Retention (GRR).
• Renewal Facilitation: Partner with Account Managers to ensure smooth renewals and identify expansion opportunities.
• Champion Development: Transform satisfied customers into vocal advocates who provide insights for our product roadmap.

What You’ll Bring

• A passion for TestGorilla’s mission to help others find their dream jobs.
• Strong written and verbal communication skills in both English and Spanish.
• Ability to thrive in a fast-paced, remote-first environment.
• Proven experience in account management or customer success, with a track record of managing a high-volume book of business.
• Tech-savvy with the ability to navigate new AI technologies and automate workflows.
• Expertise in conducting deep discovery calls and simplifying complex topics.
• A data-driven approach to identify risks proactively.

Growth Potential (Bonus Skills)

While these skills are not required, they will be beneficial for your growth within the role:

• Familiarity with tools such as ChurnZero, HubSpot, N8N, Gong, Jira, or Confluence.
• Experience in managing renewal negotiations and pricing deals.

Perks of Joining TestGorilla

What’s in it for You?

• Global Team: Join a fully remote, mission-driven team from around the world.
• Competitive Salary: Receive a competitive pay range of €15,780 – €19,600 (or $18,304 – $22,736 USD) plus Share Appreciation Rights (SARs).
• Flexibility: Work from nearly anywhere with flexible hours to maintain a work-life balance.
• Remote Work Budget: €1,000 per year to set up your home office.
• Growth & Development: A clear path for career growth, backed by a 3.5% learning and development budget.
• Dynamic Work Environment: Engage in exciting challenges and innovative technology.
• Community Connection: Participate in virtual socials, AMAs, and community-building groups.
• Parent/Caregiver Support: A caregiver-friendly environment with paid parental leave.
• Work-Life Balance: Enjoy an unlimited and flexible time-off policy for well-being.

Ready to Make an Impact?

If you’re interested in this Customer Success Advisor role and ready to make a difference, we encourage you to take one of our own assessments. This will give you valuable insight into our platform while helping us learn more about you.

At TestGorilla, we are committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and understand some candidates may experience test anxiety. Accommodations are available upon request, ensuring you feel supported throughout the hiring process.

We look forward to hearing from you!