Remote Artificial Intelligence Product Engineer at Carrum Health

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Transforming Healthcare at Carrum

Join Us as a Staff Applied AI Product Engineer

As a Staff Applied AI Product Engineer, you will bridge cutting-edge AI capabilities with real-world healthcare needs. In this role, you will lead the integration of LLM-driven features into our core platform, evolving our stack from Ruby on Rails (SOA) and React to support AI-native workflows aimed at enhancing care navigation quality and efficiency.

Collaboration and Implementation

You will collaborate closely with Data and Product teams, including a dedicated Applied AI PM, to identify LLM use cases, build robust RAG (Retrieval-Augmented Generation) pipelines, and select appropriate foundation models. Your expertise will help craft the necessary architecture to convert raw model intelligence into reliable product features. Working alongside our DevOps team, you will leverage AWS/Azure for efficient cloud infrastructure deployment, ensuring optimal performance and resilience.

Leading AI Engineering Strategy

As a senior technical leader, you will own the AI engineering strategy, transitioning us from “demos” to scalable, production-ready systems. You’ll establish best practices for building intelligent products, optimizations for latency and cost management, all while ensuring the upholding of strict data privacy and HIPAA compliance. You’ll advocate for Responsible AI, championing internal guidelines set by our AI Council to serve all patient demographics effectively.

Your Role and Responsibilities

You will mentor the engineering team in AI-native development, collaborating with product managers to identify opportunities where AI can simplify the healthcare experience significantly. Additionally, you will partner with the VP of Engineering and Chief Product Officer to align delivery teams on initiatives, defining project timelines from inception to go-live.

This is a full-time position with a salary range of $190,000 – $260,000, contingent on experience and location.

What Excites You About This Opportunity

• Define the Gen AI Technical Roadmap: Shape how Carrum leverages Generative AI to enhance healthcare coordination and outcomes.
• Build “Magic” Features: Quickly prototype and launch AI-driven user experiences.
• Architect for the Future: Be the expert on integrating advanced technologies into a mature Service-Oriented Architecture.
• Bridge the Gap: Translate AI model complexities into reliable software engineering solutions.
• Lead Without Ego: Mentor talented engineers to incorporate AI tools into their workflows.
• Own the Outcome: Manage the full lifecycle of AI features from testing to user feedback.
• Solve Meaningful Problems: Work with cross-functional teams to address real patient challenges.
• Prioritize Quality: Strive to deliver projects with great documentation and functionality.

Why We’re Excited About You

• Strong Engineering Roots: Over 10 years of software development experience, particularly in building robust systems.
• Expert AI Practitioner: 2+ years of experience in architecting production-grade applications with LLMs.
• Beyond Basics: Proficient in leveraging solutions and optimizing models effectively.
• Familiar with Our Stack: Experience with Ruby on Rails, Python, and creating performant APIs.
• Infrastructure Knowledge: Comfortable collaborating with DevOps for scalable AI services.
• Tech Lead Capabilities: Proven ability to drive execution and elevate the team through leadership.
• AI-Native Philosophy: Regularly use AI tools to enhance productivity and mentor others.
• Data Pragmatic: Competent with SQL and data modeling for effective AI implementation.
• Entrepreneurial Spirit: Experience launching new products quickly in a startup environment.
• Ability to Manage Complexity: Skilled in prioritizing and managing multiple tasks in a dynamic environment.
• Valued Interpersonal Skills: Empathy and collegiality are part of your professional toolkit.

Why You’ll Love Working with Us

• We’re a compassionate team aimed at tackling pressing healthcare challenges, collaborating with talented professionals from prestigious companies.
• We partner with top hospitals like Johns Hopkins and Mayo Clinic, impacting lives through innovative healthcare solutions.
• Team autonomy is encouraged in a supportive environment where everyone’s authentic self is welcomed.
• We promote a balanced work-life dynamic with remote flexibility, generous PTO, and opportunities for social engagement.
• Diversity of thought and background is a core strength, with active DEIJ initiatives supporting employee connections.
• You’ll be proud knowing your work has a substantial impact on individuals’ lives.

Other Benefits

• Stock option plan
• Flexible schedules and remote work opportunities
• Access to our Chicago and San Francisco offices
• Self-managed vacation days
• Paid parental leave
• Comprehensive health, vision, and dental insurance
• 401K retirement plan

About Carrum

Carrum Health is committed to delivering value-based care through technology and human-centered design. Since 2014, we have collaborated with Fortune 500 employers and leading hospitals to improve patient experiences, reduce costs, and achieve better health outcomes. Our recognition from Harvard Business School and features in prominent media outlets illustrate our ongoing commitment to making a difference.

At Carrum, we are an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.

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