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Yodeck is a rapidly growing Software-as-a-Service (SaaS) company focused on transforming the $23B digital signage industry. Our affordable, user-friendly, and feature-rich solution is designed to democratize digital signage and empower businesses globally. Since our launch in 2016, Yodeck has powered over 190,000 screens across various sectors, including restaurants, retail, schools, stadiums, and conference halls. As one of the top 5 digital signage SaaS platforms worldwide, we are on the lookout for curious, intelligent individuals to help accelerate our growth.
Position Overview: Customer Support Associate
Are you passionate about technology and dedicated to providing exceptional customer service?
As a Customer Support Associate, you’ll assist Yodeck customers by answering queries and guiding them in using our products effectively. Our Support Team utilizes an online ticketing system integrated with chat, accessible through our app. The ideal candidate should be available to work shifts from Wednesday to Friday (10:00-18:00 or 14:00-22:00) and Saturday to Sunday (07:00-15:00 or 15:00-23:00 or 23:00-07:00), providing support for Yodeck customers globally, primarily in the US and Canada.
What You’ll Be Doing
- Manage incoming phone calls, messages, and emails from Yodeck customers.
- Provide information and assistance on Yodeck products and features, including billing and sales inquiries.
- Troubleshoot basic technical issues and offer effective solutions to customer queries.
- Process warranty claims, repairs, and replacements.
- Triage and prioritize tickets to resolve urgent issues, collaborating with customer success and tech support teams.
- Recommend products based on customers’ needs and preferences.
- Ensure high customer satisfaction through professional and courteous communication.
Qualifications
- Exceptional writing and verbal communication skills in English (C1 level).
- Strong attention to detail and analytical skills for diagnosing issues and developing quick solutions.
- Ability to manage unexpected changes and customer concerns with professionalism.
- Genuine desire to assist customers, along with a commitment to delivering excellent service.
- Experience in customer support or technical support roles is a plus.
- Availability for shift work from Wednesday to Friday (10:00-18:00 or 14:00-22:00) and Saturday to Sunday (07:00-15:00 or 15:00-23:00 or 23:00-07:00).
Benefits and Perks
- Competitive salary with company-wide bonuses and a robust stock option plan.
- Award-winning workplace recognized as a Best Workplace.
- Flexible remote work policy for our Support team.
- Access to an office gym, nutritionist, and meal vouchers.
- Individual training budget for professional development.
- Private medical insurance plan.
- Dynamic and collaborative start-up environment with great offices.
- Flexible working arrangements and commuting expense coverage.
- Commitment to equal opportunity and workplace diversity.
Yodeck is committed to fostering diversity in our workforce. We believe our people are our greatest asset, and all our achievements are a testament to their contributions.
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