Join Our Team as a Customer Support Specialist

We’re on the lookout for a Customer Support Specialist who can provide fast, thoughtful, and technically informed support to users of our innovative AI voice automation platform. In this role, you’ll address inbound questions, troubleshoot issues, guide both developers and non-technical users, and contribute to a seamless end-to-end customer experience.

If you enjoy problem-solving, clear communication, and working in a dynamic, product-focused AI environment, this role is tailor-made for you.

Why You’ll Want to Join

• Competitive Compensation: Paid in USD (bi-monthly: 15th and 30th)
• Generous Time Off: Up to 14 days of Paid Time Off annually, starting on Day 1
• Holiday Observance: Enjoy recognized holidays per company guidelines
• Flexible Work Environment: 100% remote setup allows you to work from anywhere you feel most productive
• Innovative Company Culture: Be part of a forward-thinking AI startup backed by top investors
• Cutting-Edge Technology: Support a platform at the forefront of voice automation and AI workflows

What You’ll Work On

Customer Support Across Channels

• Manage and respond to inbound support requests via email and internal tools
• Provide clear, empathetic, and accurate support to both technical and non-technical users
• Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios
• Escalate complex or urgent issues to the product and engineering teams
• Assist in real-time inquiries in community spaces, such as Discord

Documentation and Insights

• Identify recurring questions, bugs, and product gaps, documenting them clearly
• Contribute updates to help center articles, troubleshooting guides, and internal documentation
• Provide structured feedback to cross-functional teams on customer sentiment and platform usability

Internal Collaboration

• Collaborate with engineering, product, and operations teams to close support loops
• Share insights that enhance onboarding, documentation, and user experience
• Help refine internal support systems, workflows, and templates

What You Bring

• 1 to 3 years of customer support experience, ideally within SaaS or technical environments
• Strong written English skills with a clear, concise, and customer-centered communication style
• Ability to manage multiple tickets or conversations without sacrificing accuracy
• Proficiency in using tools such as Plain, Intercom, Zendesk, or similar support systems
• Tech-curiosity and the ability to quickly learn APIs, integrations, or workflow systems

Nice to Have

• Experience in supporting developer tools, AI products, or community-based support environments

How to Apply

Please submit the following:

1. Your updated resume
2. A short 1–2 minute Loom video introducing yourself and discussing your experience supporting SaaS or technical products

Note: Only candidates who submit a Loom video will be considered.

If you’re passionate about helping users succeed, enjoy technical problem-solving, and want to contribute to a rapidly evolving AI ecosystem, this role offers the opportunity for significant growth alongside a team that is redefining voice automation.

Application Process Overview

Our thorough selection process ensures we find the right fit for you and our clients:

1. Initial Application: Submit your application along with our prequalifying questions
2. Video Introduction: Record a video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment: Complete any tailored assignments for the position (if applicable)
4. Recruitment Interview: Initial screening with our talent team
5. Executive Interview: Meet with senior leadership to discuss role alignment
6. Client Interview: Final interview with the client team you’d be supporting
7. Background & Reference Check: Verification of professional references
8. Job Offer: Successful candidates will receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while providing insights into our company culture and expectations. We’ll keep you updated throughout the process and provide feedback at every step.

Ready to embark on an exciting career with us? Apply today!