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Nabla is on the lookout for passionate individuals to become a part of our innovative team!
About Nabla
At Nabla, we are a diverse group of entrepreneurs, clinicians, and engineers dedicated to reintroducing joy into the medical field. Collaborating with clinician innovators, we’ve leveraged advanced machine learning science to create Nabla: an AI assistant designed to enhance the human connection within healthcare. By simplifying clinical documentation, Nabla allows clinicians to concentrate on what truly matters – patient care. Currently, more than 85,000 clinicians across over 130 healthcare organizations rely on Nabla to optimize their care delivery every day.
Our Mission
We are embarking on an ambitious journey to enhance healthcare through technology. Our advanced features, including ambient listening, dictation, coding, and command capabilities, aim to proactively streamline clinical and financial workflows. Recently backed by a $70M Series C funding round, we are expanding our team to develop the next generation of clinical AI, improving outcomes for clinicians and patients worldwide. Now is the perfect time to join us!
The Role: Clinician Experience Specialist
We are seeking a Clinician Experience Specialist to deliver outstanding support to our rapidly growing user base. In this high-impact role, you will support clinicians virtually through video calls and email, addressing issues, guiding users, and maximizing their experience with Nabla’s platform.
Key Responsibilities
- Provide exceptional support via email and video calls, ensuring timely and empathetic assistance.
- Manage and resolve feedback and support tickets in our ticketing system, covering areas like clinical QA and software troubleshooting.
- Empower users with tutorials and personalized guidance to optimize their use of Nabla.
- Collaborate with Product and Engineering teams to investigate issues and suggest improvements.
- Analyze user feedback to identify trends and contribute to product enhancements.
- Support process improvements to scale and streamline our support operations.
Qualifications
- 4+ years in healthcare technology, customer success, or support, especially in a customer-facing role.
- 2+ years in a clinical role (e.g., nurse, scribe) with a solid understanding of provider workflows and EHR systems.
- Experience with EHR systems, specifically NextGen and PointClickCare; specialty EHRs are a plus.
- Startup experience in a fast-paced environment, preferably in healthcare SaaS.
- Proficiency with tools like Front, Google Workspace, and Slack; able to quickly learn complex products.
- Excellent communication skills, with a focus on building trust with clinicians.
- Analytical thinker equipped to diagnose issues and create effective solutions.
- Adaptability to shift between support, process improvement, and clinician engagement.
Benefits of Joining Nabla
We prioritize your well-being to ensure you excel at work. Here’s what you can expect when you join Nabla:
- Compensation and Equity: Competitive salary with stock options.
- Health Plans: 100% coverage for Medical, Dental, and Vision insurance.
- Unlimited Paid Time Off: Along with 11 national holidays.
- Sick Leave: Unlimited sick leave to ensure your health comes first.
- Parental Leave: Paid leave for new parents.
- Remote-friendly: $1,500 budget for home office equipment.
- Work-Life Balance: Flexibility in scheduling and ownership of your time.
Life at Nabla
When you join Nabla, you become part of a team driven by excellence, curiosity, and kindness. Together, we strive to simplify the lives of clinicians and improve healthcare experiences. We believe in creating an environment where clinicians can focus on their primary objective: caring for patients.
A Culture of Collaboration and Fun
We actively seek feedback and prioritize collaboration. Our work culture is vibrant, with opportunities for team engagement, wellness activities, and regular off-sites in exciting locations like New York, Paris, and San Francisco. We believe in working hard and having fun!
Nabla’s Core Values
Joining Nabla means embracing our core values:
- Excellence: We strive for the best and learn from our experiences.
- Humility: We value collective success over individual accolades.
- Feedback: We see feedback as a tool for growth and improvement.
- Diversity & Inclusion: We foster an inclusive environment where everyone can thrive.
Committed to Diversity and Inclusion
Diversity is at the heart of Nabla. We welcome applicants from all backgrounds, believing that diverse perspectives enhance our ability to innovate and succeed.
Stay Safe from Recruitment Scams
Please be cautious of employment scams that misuse Nabla’s name. Verify that any recruiter represents Nabla and uses a *@nabla.com email address. We do not request personal information or money during the hiring process.
Compensation
Salary range: $75,000 — $100,000/year.
Location
New York City
If this sounds like the right environment for you, we look forward to your application!
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