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Salary: $12,000 – $15,000 USD per year
Job Type: Full-time
About LaunchBrightly
At LaunchBrightly, we are dedicated to automating processes that continuously capture and enhance screenshots of your SaaS product features. Our aim is to build a CI/CD pipeline for customer support teams, much like Github Actions or Circle CI. We are in search of a skilled Implementation Specialist to join our mission.
Our Culture and Philosophy
Every member of LaunchBrightly is a creator and an owner; we celebrate the misfits and the rebels. Unlike larger corporations, which often dilute innovation with layers of management, we focus on empowering makers. Our remote-first culture encourages diversity and promotes asynchronous communication to enhance productivity.
Join Our Dynamic Team
Founded in 2022 and backed by top venture firms like IA Ventures, Tuesday Capital, and B Capital Group, this is an extraordinary opportunity to collaborate closely with our founding team. As an Implementation Specialist, you will play a vital role on our intimate 10-person team, contributing to an exciting journey.
Implementation Specialist Role
The Implementation Specialist will focus on creating Screenshot Automation Recipes for customer implementations using our internal Screenshot Recipe Builder. Your role will involve designing and building automation recipes at scale, ensuring customer help centers remain visually accurate and up-to-date.
Key Responsibilities
- Create and maintain large volumes of Screenshot Automation Recipes across customer environments.
- Translate real-world product UIs into reliable automation workflows.
- Continuously improve the quality and consistency of recipes.
- Analyze user feedback to identify inefficiencies.
- Act as a quality assurance partner for the implementation experience.
- Utilize tools such as the Browser Console and Postman for QA tasks.
Qualifications
Required Experience
- Strong understanding of HTML, CSS, and the DOM.
- Comfortable using browser dev tools for debugging.
- Experience with APIs, especially Postman.
Desired Skills
- A customer-first mindset with a focus on user interactions.
- Exceptional communication and documentation skills.
- Strong attention to detail and quality.
- Ability to manage multiple projects effectively.
- A passion for the startup environment and ownership of success.
Bonus Skills
- Experience in QA or implementation-heavy roles.
- Contribution to product design or UX improvements.
- Background in writing detailed specs for engineering teams.
What We Offer
- Flexible working hours and locations.
- A no-meeting culture that prioritizes productivity.
- Inclusiveness and openness in our startup culture.
- Autonomy and ownership over your role.
- Annual team meetup in New York City.
Interview Process
Our interview process emphasizes written communication, starting with an email exchange to assess your background and fit for the role.
- Stage 1: Email conversation with our Co-founder, Josh Peacock.
- Stage 2: Complete a short technical assignment.
- Final stage: Two video calls with our Founder, Dennis Mortensen, and another team member.
Please mention the word BLISS when applying to show you read this job post completely.
Salary and Compensation
$10,000 — $20,000/year
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