Remote Operations Manager (U.S. Based) – Early-Stage Tech Company in Stealth Mode

Are you from India? 🇮🇳

About the Role

We’re a founder-led, fast-growing tech startup dedicated to enhancing time-sensitive customer operations in the travel sector.

We’re hiring our first dedicated Operations Supervisor to stabilize, scale, and improve our remote support team. In this role, you’ll work closely with leadership, taking real ownership over daily operations, quality assurance, and team performance.

This hands-on position is perfect for someone who thrives on building systems, leading teams, and discovering innovative solutions — rather than just adhering to scripts.

Details about the company will be shared post-initial screening.

Key Responsibilities

Operations & Escalations

• Handle Tier 2 / Tier 3 customer escalations and high-severity cases.
• Establish quality benchmarks for case handling.
• Document and resolve critical issues efficiently.

Team Leadership

• Manage and support a remote contractor team.
• Audit work for quality and SOP compliance.
• Coach, provide feedback, and uphold performance standards.
• Ensure coverage, reliability, and accountability within the team.

Onboarding & Administration

• Lead onboarding and training processes for new hires.
• Maintain training materials and ensure SOP alignment.
• Track schedules, hours, and team availability.
• Review time submissions and manage payroll inputs.

Process Improvement

• Identify workflow gaps and inefficiencies.
• Enhance escalation paths and standard operating procedures (SOPs).
• Flag recurring issues and propose viable solutions.
• Collaborate using tools such as Intercom, Linear, Slack, and internal systems.

Who You Are

• 3+ years of experience in operations, support leadership, or escalations.
• Proven experience managing contractors or distributed teams.
• Exceptional organizational skills and follow-through.
• Ability to exercise sound judgment under pressure.
• Excellent written and verbal communication skills in English.

Bonus Qualifications

• Experience in startup environments, travel, or logistics.
• Track record of building processes from the ground up.

Compensation & Growth

• Compensation of $20/hour for a 40-hour workweek, with some on-call responsibilities.
• A long-term opportunity with a chance for career advancement.
• Increased responsibilities and pay as the company grows.

Why Join Us

• Work directly with founders for a hands-on experience.
• Enjoy high autonomy and ownership of your projects.
• Make a meaningful impact on operational systems and standards.
• Opportunity to advance into a senior operations role.

How to Apply

Please include the following in your application:

• A brief summary of your leadership experience.
• An example of a challenging escalation you successfully managed.
• Confirmation that you are operating on a Mac.
• Your availability for this position.

Are you from USA? 🇺🇸

Limited Time Holiday Offers