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At PostHog, we’re delivering every product that businesses require to operate from inception through IPO and beyond. We are the operating system for software builders.
Our Journey
We began with open-source product analytics and launched from Y Combinator’s W20 cohort. Since then, we’ve developed over a dozen products, including:
- A built-in data warehouse for querying product and customer data with custom SQL insights.
- A customer data platform that allows users to seamlessly distribute their data.
- PostHog AI, an AI-powered analyst to answer product-related questions, find useful session recordings, and craft custom SQL queries.
What’s Next
Our upcoming roadmap includes CRM, messaging, revenue analytics, and support products. When we say we provide every tool needed for business operation, we genuinely mean it!
Our Values
We emphasize:
- Product-led Growth: Over 100,000 companies use PostHog, primarily through word-of-mouth, showcasing our strong product-market fit.
- Default Alive: We’re experiencing an average of 10% month-over-month revenue growth. Our funding is used to drive ambition, not just to sustain operations.
- Well-Funded: We’ve secured over $100 million from leading investors, positioning us for a long, ambitious journey.
Our focus is on creating exceptional products, hiring outstanding team members, fast shipping, and embracing our unique culture.
Core Principles
- Transparency: Our public company handbook details our roadmap, compensation, strategy, and operations. We share internal updates like revenue, board notes, and fundraising plans for informed decision-making.
- Autonomy: We empower every team member to choose impactful work based on their interests and customer needs. Engineers lead product teams and make critical decisions.
- Fast Shipping: Our motto is Why not now?. Our small, efficient teams enable rapid product development.
- Time for Building: Meetings are minimized to allow maximum focus on building. We are a natively remote company prioritizing asynchronous communication and dedicated building time.
- Ambition: We aim to tackle significant challenges, believing that striving for greatness is preferable to not trying at all.
- Being Weird: We believe in innovation through unconventional methods, which often leads to competitive advantages.
Who We’re Looking For
This is not a conventional Sales role. If you’re seeking a typical account executive position, this opportunity may not be for you.
We seek individuals who are:
- Technically Proficient: You should be capable of assisting customers directly without defaulting to a sales engineer.
- Insightful: Recognizing which inbound leads to prioritize is crucial to maximizing impact.
- Relationship Builders: You will sustain long-term customer relationships and introduce new products as they become available, instead of transferring accounts to customer success.
Your Responsibilities
As a Technical Account Manager, you’ll manage an existing portfolio of engaged customers who generate significant revenue. Key tasks include:
- Collecting Customer Feedback: Engage directly with product teams to ensure customer insights are utilized for improvement.
- Hyper-Responsive Communication: Actively engage with customers, primarily via Slack, to foster strong relationships.
- Product Knowledge: You must be an expert across all PostHog products to effectively demonstrate value and encourage adoption.
This role is ideal for former account executives or sales engineers eager to transition into a more relationship-focused position.
What You Won’t Be Doing
❌ You won’t need to involve others in most customer meetings; it’ll typically be just you and the customer. Occasionally, you may bring a product engineer along for specialized situations.
❌ Automating everything is not an option; this role emphasizes building meaningful customer relationships over relying on automation.
Requirements
- Deep Product Knowledge: Familiarity with PostHog’s technical products like Feature Flags and Data Warehouse is necessary.
- Commercial Mindset: You’re enthusiastic about revenue growth and creative in engaging customers.
- Customer-Centric Approach: Helping users achieve their goals and remove barriers to using PostHog effectively is paramount.
Nice to Have
- Experience with developer tools, particularly in product analytics, session replay, feature flags, or data pipelines.
- Experience managing several customers in the $20k-100k+ ARR range.
If you have a disability, please let us know how we can accommodate you during the interview process—we’re happy to help!
Apply Now
Let’s start your dream job!
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