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At Great Minds, we are a dynamic, mission-driven organization founded by educators in 2007. As a for-profit Public Benefit Corporation, we advocate for equitable access to meaningful, challenging content for all students. We also prioritize providing teachers with user-friendly, effective tools designed for the demands of modern classrooms.
We specialize in developing high-quality, knowledge-rich curricula in mathematics, science, and English Language Arts (ELA) based on thorough research and collaborative design with educators. Our instructional materials are crafted to meet real classroom needs, ultimately aiming to foster lasting student success.
Our commitment extends beyond just curriculum; we provide comprehensive support through professional learning, purpose-driven technology, and attentive service to facilitate strong adoption and impactful teaching outcomes.
What We Build
Our trusted products—Eureka Math, Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are utilized by thousands of schools and districts across the nation.
- Eureka Math: The most widely used math curriculum in the U.S., focusing on a balance of conceptual understanding, procedural fluency, and practical application.
- Wit & Wisdom and Arts & Letters ELA: Offer content-rich, grade-level instruction that integrates literature, history, and the arts, all grounded in the science of reading. Geodes enhances our reading suite with decodable texts that marry phonics with meaningful content to support early literacy.
- PhD Science: A hands-on K-5 Science program designed to ignite curiosity and help students cultivate a lasting understanding of the scientific world.
These programs stem from a shared belief in maintaining high expectations, delivering joyful rigor, and demonstrating deep respect for both educators and students.
Where We’re Headed
Great Minds is entering a new growth phase with increased product maturity. We aim to create more interconnected, customer-informed experiences throughout the entire educator journey—from curriculum development to professional learning and ongoing support. Our long-term vision is to evolve into a true partner in educational impact, offering robust support to help educators achieve outcomes at scale.
Job Purpose
Reporting to the Technical Support Supervisor, the Technical Support Specialist will provide essential customer rostering and technical support for Great Minds’ K-12 digital products. This entry-level role is part of the Digital Department, collaborating closely with district administrators for pre- and post-sales assistance, troubleshooting inquiries, and ensuring overall customer satisfaction.
Responsibilities
- Analyze customer order data to manage and track the fulfillment process of Great Minds’ digital products.
- Collaborate with school and district administration to create effective rostering and integration solutions tailored to their objectives and assist with technical inquiries.
- Serve as a liaison among school district representatives, the Sales team, the Success team, and the broader Technical Support team to communicate current implementation strategies and requests for enhancements.
- Identify and report trending digital errors and issues to the appropriate teams at Great Minds to minimize disruptions in service.
- Maintain up-to-date knowledge of product functionality and industry standards for user management and interoperability.
- Analyze support ticket and product usage data, and create visual representations to identify trends and propose actionable improvements.
Requirements
- Minimum of 1 year of experience in a technical support or account management role within educational technology.
- Familiarity with K-12 rostering, SIS, and LMS solutions.
- Strong writing and communication skills.
- Excellent critical thinking and problem-solving abilities.
- Ability to manage multiple tasks effectively in a fast-paced environment.
Preferred Qualifications
- Experience with CRM or OMS systems such as Salesforce.
Required Education
Bachelor’s degree.
Status
This is a full-time remote position.
Salary Information
The expected base salary range for this position is $52,000-$61,000. Offered salaries may vary based on factors such as location, experience, skills, and internal equity considerations. This range does not include benefits or other incentives.
To be considered for this position, a cover letter and resume are required. All new employees must successfully complete a background check.
Any communication regarding the Great Minds hiring process will originate only from email addresses with the domains greatminds.org or greatminds.recruitee.com. If you receive any communication from a different domain or are requested to provide sensitive information, please reach out to [email protected].
Equal Opportunity Employer
Great Minds is an equal opportunity employer, committed to fair employment practices. We provide equal opportunity to all individuals regardless of race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected by applicable laws. Our policies reflect our dedication to eliminating discriminatory practices in the workplace.
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